Privacy Policy

Information we collect

Depending on how you use the website, we collect your name, mobile number, email address, billing and delivery addresses, order items, payment status and transaction references. If you contact us or submit a review, we also receive the information and any images you choose to provide.

When you browse our website, information such as your IP address, browser type and device details may also be collected to help the website function and keep it secure.

How we use information

We use information to verify your phone number, process and deliver orders, handle payments and refunds, provide order updates and customer support, display submitted reviews, prevent misuse and maintain business records.

Mobile number verification

We may send a one-time password (OTP) by SMS to verify your mobile number. When you request a code, your number is shared with Google, which stores and uses it to prevent spam and abuse across its services.

By requesting an OTP, you consent to this use of your number. Your mobile provider's SMS charges may apply. You can read more in Google's Privacy Policy.

Sharing your information

We share relevant information with service providers who help us process payments, manage orders, deliver products and support customers. This may include your contact details, delivery address, order information and payment status.

Online payments are handled by payment service providers under their own privacy policies. Please do not share your card PIN, banking password or payment OTP with us.

Information may also be disclosed when required by applicable law or to address fraud, security incidents or legal claims.

Cookies

We use cookies and similar technologies to remember your checkout details, support mobile verification and keep the website working securely. You can manage or clear these through your browser settings. Disabling them may affect some website features.

Reviews and third-party links

If you submit a review, your display name, comments and uploaded photos or videos may be visible to other visitors. Please avoid posting private information.

Our website may contain links or content from other websites and social media services. Their own privacy policies apply when you use those services or view their content.

Retention and security

We keep personal information for as long as needed to fulfil orders, provide support, resolve disputes and meet applicable record-keeping obligations. Our service providers may process information outside India and have their own retention requirements.

No online service or storage system can guarantee complete security. Do not share payment passwords or OTPs with anyone claiming to provide customer support.

Your choices and privacy requests

You can contact us to request access to, correction of or deletion of your personal information, withdraw consent, or raise a privacy concern. We may need to verify your identity before acting. Some records may need to be retained for legal, accounting or dispute-resolution purposes. Withdrawing information needed for verification or delivery may prevent us from completing an order.

Email support@divyaherbal.com with the subject “Privacy request”. Include enough information to identify your request, but do not send passwords, OTPs or full payment credentials.

Changes to this policy

We may update this policy as our services or practices change. The latest version will appear on this page.